Provisioning a new tenant
Provisioning stands up a new lender as its own isolated tenant on the platform. It is the first step a platform operator or white-label partner takes when bringing an institution onto Ustawi, and it follows one governed path — from request to live — so a new tenant is never half-configured.
Who this is for
Tenant provisioning lives in the Multi-Tenant Platform & Billing app and is intended for platform operators and white-label resellers running Ustawi across more than one lender — not for a single institution. A single SACCO or microfinance lender simply registers its own account; provisioning is what lets an operator create and govern many such tenants from one place.
The provisioning path
- 1Request the tenantThe new lender is requested on the platform — its name, contact, and the institution it represents are captured so the tenant has a clear identity from the start.
- 2Provision itThe tenant is stood up with full data isolation. One tenant can never see another's borrowers, loans, or reports — isolation is enforced at the platform level, not left to configuration.
- 3Enable its appsEach tenant runs its own set of enabled apps through the app switchboard, so two tenants on the same platform can run entirely different app sets.
- 4Assign a billing planThe tenant is placed on a plan — Starter, Growth, or Enterprise — which sets its seats, branches, and the apps available to it.
- 5Go liveWith apps enabled and a plan assigned, the tenant goes live and its staff can begin work.
Multi-tenancy is only safe if it is airtight. Every tenant's data is fully isolated and backed by the same fail-closed, role-based access controls that govern a single institution — see Admin & Security.