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Loan applications, the approval ladder, disbursement, repayment, restructuring, and write-offs.
Affordability assessment, CRB checks, recovery notices, and the complaints register.
Sanctions/PEP screening, alert resolution, and Suspicious Transaction Report (STR) filing.
Double-entry GL, chart of accounts, trial balance, period close, and VAT treatment.
Collateral register, revaluation, guarantors, repossession, and credit-life/asset insurance.
Employer MOU management, payroll-deduction batches, and reconciliation.
The DPD-driven dunning ladder, promise-to-pay capture, and sync-exception recovery.
Group loans, VICOBA/VSLA savings cycles, meetings, shares, and share-outs.
Lead pipeline, agent management, referrals, and commissions.
PAR30/PAR90 aging, BOT 5-band classification, provisioning, and portfolio disaggregation.
Login, worklist, offline cash collection, receipts, EOD reconciliation, and device trust.
Capability-based roles, dual-control (maker-checker), the audit log, and device trust.
Tenant provisioning, the app switchboard, and billing plans.
New here? Start with Getting Started
A 4-step guide to setting up your Ustawi tenant — branches, loan products, apps, and importing your client book.
Getting Started →Frequently asked questions
How do I find help for a specific app?
Search from the top of this page, or open the matching category card below — each app maps to a help category.
Is Ustawi's help center available in Swahili?
Yes. Ustawi is Kiswahili-first and bilingual throughout, and help content is written with both languages in mind.
Where do I report a bug or request a feature?
Through your support channel — see the Support section for how to reach the team.
Does Ustawi have API documentation?
Yes — see the API & Developer docs at /help/api-docs.
How do I check if Ustawi is experiencing an outage?
Check the system status page at /help/status.