Contact Support
Before you submit, check whether your answer is already in the Help Center — most questions are answered there.
- Primary channel
- Support ticket
- Live chat & phone hours
- Mon–Fri, 08:00–18:00 EAT
- Phone support
- +255 759 702 766
Contact channels
Submit a ticket
Use the form below — this is the primary support channel.
Live chat
In-app chat, Monday to Friday, 08:00–18:00 EAT.
Phone support
Call +255 759 702 766, Monday to Friday, 08:00–18:00 EAT.
Submit a ticket
Frequently asked questions
How quickly will I get a response?
Response times depend on your support plan and the priority of the issue — for example, urgent issues on the Dedicated tier target a 2-hour response. See Support plans for the full response tiers.
How do I check the status of my ticket?
Once online ticketing is live, you'll receive a ticket number by email and can reference it in follow-ups.
Where do I report a security vulnerability?
Not through this form — please use the Vulnerability Disclosure Policy so security reports never enter the general support queue.
Do different plans get different response times?
Yes — see Support plans for how response priority differs by tier.