The day's worklist, ready before the agent leaves the office.
The worklist is the agent's daily list of borrowers and installments due, synced once from the server and then fully usable all day — no matter how the signal comes and goes. It is the entry point into every collection and every visit.
The operational problem this solves
An agent leaving for a rural route needs to know exactly who to see and what is due — before losing signal. A worklist that only works online is useless the moment the network drops. The Ustawi worklist is built to be synced once and then relied on for the whole day.
How the worklist syncs and stays usable
The worklist downloads once from /sync/bootstrap — the day's assigned borrowers and installments due — and is then held on-device. This offline durability is the strongest, most concrete promise on this page: sync once, work all day, regardless of signal.
As the agent collects, the worklist updates on-device even before sync — a just-collected borrower shows as collected immediately, so the agent always sees an accurate day-in-progress view without waiting for the network.
Why this matters
The 'Routes' in the name refers to the worklist being the agent's daily route anchor — which borrowers are due, in the order the server returns them — not an algorithmic route-optimization engine. The worklist is ordered by the server; optimized routing is planned, and the app does not claim a routing algorithm it doesn't have.
Sync & offline-durability flow
- 1Sync onceWorklist pulled from /sync/bootstrap before leaving.
- 2Held on-deviceFully usable all day, signal or no signal.
- 3Work the listEach borrower is the entry point to collect or log a visit.
- 4Updates on-deviceA collected borrower shows as collected before sync.
- 5Sync backQueued actions reconcile with the server when signal returns.
Step by step
Related features
- Offline Cash CollectionRecord a collection with zero connectivity; idempotency-key-safe sync when it returns.
- Digital Receipts & SyncEvery collection gets a receipt, online or offline, finalized on sync.
- EOD Cash ReconciliationPhysical cash reconciled against the digital collection log at close of day.
- GPS & Visit VerificationLocation and promise-to-pay captured at the point of visit.
- Device Security & EnrolmentA phone must be enrolled and trusted before it can transact.
See the field agent app in a live walkthrough.
FAQ
Where does the worklist come from?
It is synced from the server's /sync/bootstrap — the agent's assigned borrowers and installments due for the day — then held on-device.
Does the worklist work offline?
Yes. It is synced once and then fully usable all day regardless of connectivity; this offline durability is the core promise of the feature.
Does it show my progress before I have signal?
Yes — the worklist updates on-device as you collect, so a just-collected borrower shows as collected immediately, before the next sync.
Does the app optimize my route or map it for me?
No. 'Routes' refers to the worklist as your daily route anchor — the borrowers due, in the order the server returns. The worklist is ordered by the server; optimized routing is planned.
Which phones or operating systems does the app run on?
The field app is available on Android; an iOS version is planned.