Manage loan insurance from policy to claim.

Configure the insurance products you use

Insurance products are set up once — the insurer, the coverage type, how the premium is calculated, and how the sum insured behaves — then reused whenever a policy is issued. The workflow above runs on the products you configure here.

The products, insurers, rates and covered events are configured per institution.

Issue insurance when the loan is created

A policy is issued against the loan it protects, at origination — so there is no separate insurance register to keep in step by hand. The premium is calculated from the sum insured and the configured rate, and the effective dates follow the loan.

Coverage follows the outstanding exposure

On a decreasing-balance loan, the outstanding amount falls every month. For configured decreasing-balance credit-life products, Ustawi steps the sum insured down in line with that balance — so cover matches the real exposure instead of drifting above it and over-charging the borrower.

Premium is a liability, not revenue

A premium collected from a borrower is money held on behalf of an insurer — a liability the business still owes, not the lender's income. Booked as revenue it inflates profit, distorts tax and leaves nothing set aside for a claim. Ustawi posts it as a GL liability from the moment it is collected, and clears that liability when it is remitted to the insurer.

Protect the collateral behind the loan

Asset insurance is managed alongside credit-life, linked to the collateral it covers. The policy sits on the same record as the asset in Collateral & Guarantors, so cover, value and expiry are visible next to the security itself.

Never lose sight of an expiring policy

Ustawi tracks policy expiry and surfaces the policies that need attention, with renewal reminders so a lapse in cover does not slip by unnoticed. The renewal decision stays with your team — the reminders make sure it is a decision, not an oversight.

Manage every claim from notification to settlement

When a claim is lodged, everything the team needs sits in one workspace — the policy, the loan, the current sum insured, the claim amount and the documents — with a workflow that shows exactly where the claim is.

Assess the claim against the actual exposure

Assessment is where the loan-policy link pays off: the assessor checks the claim against the live policy status, the outstanding balance, the current sum insured, the verified event and the required documents — before it can move to settlement.

No single person controls a claim end to end

Role-based controls separate claim initiation, assessment and settlement, so the same person can never both raise and pay out a claim. Each step is owned by a different role, and who did what is recorded.

Settlement updates the loan and the ledger

A settled claim is not a write-off. The insurer's payment posts as a real repayment against the loan, so the borrower's balance and the general ledger both reflect what actually happened — money received and applied.

Claim complaints and appeals

Not every claim decision is accepted, and a fair process has to allow for that. Where a borrower disputes a claim outcome, Ustawi records the complaint or appeal against the claim, tracks its review, and keeps the resolution — so the governance around a decision is as visible as the decision itself.