Microfinance institution · Tanzania · Loan Origination & Servicing, Collections & Delinquency
At a glance
The challenge
Tegemeo Microfinance was managing borrower records, active loans and repayments across manual spreadsheets and separate books. Keeping loan tracking, repayment status and borrower information consistent and up to date was time-consuming and hard to reconcile.
Before & after
- —Borrower records across manual spreadsheets and separate books
- —Loan tracking and repayment status hard to keep consistent
- —Limited, delayed visibility for management
- ✓1,200+ borrowers and 350+ active loans in one system
- ✓Loan tracking and repayment management unified
- ✓Management sees the portfolio without waiting on branch books
The solution
Moving onto Ustawi brought loan origination, repayment management and borrower records into one platform. The team now manages 1,200+ borrowers, 350+ active loans and 8 field officers in a single system, tracking every loan and repayment in one place and reducing reliance on manual spreadsheets.
The apps they use
The results
1,200+ borrowers and 350+ active loans managed in one system
Loan tracking, repayment management and borrower records unified on one platform
Reduced reliance on manual spreadsheets
What they say
“We can see each member's loan, repayment history and outstanding balance without searching through multiple books or spreadsheets.”